I'm being asked to submit additional information

ZeroOne and Keysender are platforms that help vendors distribute digital products across multiple e-commerce channels and marketplaces. Vendors have the capability to set up distribution settings that they feel are right for their business.

In many cases, these digital product sellers need to enforce fraud screening to ensure they're preventing card-not-present fraud and continue distributing digital products to guests responsibly.

"Fraud now consumes 9.7% of the average e-commerce merchant's revenue stream among merchants who sell only digital goods - this means higher prices and more going to the store to purchase a plastic gift card that's been shipped thousands of miles just to be thrown away."

If you've been asked for additional information it is because your order has been flagged for screening and after agent review, ZeroOne was unable to authenticate the order.

While ZeroOne is committed to helping vendors distribute digital products as soon as possible, ZeroOne is also committed to protecting vendors and guests alike. When you submit information please do not share confidential documents and only share as much information as is needed to validate the order. This includes:

• Selfie holding an ID
• ID Photo showing:
  • ID Photo
  • Name
  • Address
  • Country

If you're not comfortable with this process, please contact your vendor directly via the platform you purchased from (eBay, Shopify, WooCommerce, Etsy). After contacting your vendor to resolve the issue, please be patient with their response.

FAQ:

I have already paid for this order - are you trying to scam me?

No - ZeroOne is committed to preventing fraud and ensuring guests receive the digital products they pay for. To fulfill this commitment ZeroOne deploys advanced technology to validate orders and ensure bad actors are not empowered to commit fraudulent transactions using stolen credit cards or marketplace accounts.

In many cases, fraudsters will purchase digital products using stolen credit cards and identities draining the cardholders' savings entirely. Weeks later, the cardholder will notice the charge and begin the dispute process - leaving the vendors and victim with losses while the fraudster profits, incentivized to continue purchasing using stolen information.

During this fraud screening process, guests may be escalated for additional screening. However, these reviews are typically completed within an hour or less.

I have data concerns, what else will the data be used for?

ID information entered during the fraud screening process will be used to validate the order and ensure the safe distribution of the guests' digital products. Information and data submitted via this process will not be shared or transferred.