Setting up a message template

Templates allow you to set up a custom message that will be sent once a purchase is made. Templates can be made to send both through email and, if available, through an integrations message center. To adjust Templates, you'll need to:

• Press Settings in the left menu

• Press Templates

• Selecting Add New will allow you to begin updating your message templates, these templates can be assigned to each product or listing.
  • Note, eBay message system does not support HTML, so be sure to turn off HTML text editor for templates used on eBay message center

  • Status: allow you to activate and disable the template

  • Name: Identifier for vendor usage to know or tag the template

  • Subject: The subject message sent to the guest when the email is distributed

  • Body: The body of the message sent to the guest when an email is distributed

• Below the template you'll see many custom variables you can include in the message, these will automatically pull all order details and insert them into that message

• We're now ready to create an email, I'll create a basic template I can assign to my products or listings.

• It is important you have {{$transaction->access_link}} in the hyperlink () where a guest presses to receive the code - without this, the product cannot be accessed by the guest

Guest Experience

Here’s a preview of how guests will receive the message I set up above.

Assigning a Template to a product or listing

RD