The order overview page allows vendors to view orders from all integrations - displaying fulfillment status, email, platform, and price. Once you open the order, by clicking the order bar, you’ll find the following:
Username: Username from the integration
Email: Email from the integration
Using the icon to the right of email, you can easily change the email in case an email is outdated or inaccessible.
Order Details: Sales on all ZeroOne integrations will be brought to your order overview page. To view order details, press the order.
Status: Order status is an indication of the stage the order has been sent in.
Pending: The order has processed and was delivered to the guest – it is currently awaiting the guest to press the link.
Complete: The order has been processed and the link has successfully delivered the product
Platform: The integration the order was received from
View Customer: View guest allows you to view the guest profile created from a vendor integration
Fraud Status: The status of the order, if approved or rejected by the fraud review
Fraud Score: The fraud score of the guest. When a fraud score is greater than your assigned product fraud tolerance. If you’ve opted into ZeroOne review ZeroOne will assign an agent to review the transaction and override the reject once the identity is confirmed.
Fraud review is essential to ensuring our fraud systems adjust to the latest trends in digital fraud. This function should be pressed once confirmed fraud or chargeback has been received. This is essential to ensuring we continue protecting you and other vendors.
Your items category will show you the product delivered to the guest and provide you access options for the product.
Terminate Access: Terminate access disables the guest’s unique access link - disallowing them from accessing the product
Grant Access: Grant access allows the guest to access their unique access link, overriding fraud screening and providing a direct access link
Edit: Edit allows vendors to add or remove digital products to an order
Resend: Resend sends a new unique access link to the guest, resetting a previously terminated link or a link terminated due to inactivity
Access Link: Provides an access link to the product directly, allowing you to preview what the guest sees.
Refund Flow: The refund flow allows vendors to easily refund a product. The flow allows you to terminate access, blacklist, send first, add notes creating an easy process to process, and track refunds in your reports.
Whitelist: Whitelist allows vendors to mark guests as whitelisted, bypassing fraud review for future orders.
Blacklist: Blacklist allows vendors to mark guests as blacklisted, blocking the guest for future orders.
Add Order: Add order allows vendors to create an order. Custom orders can be added to existing guests, or a new guest can be created. Products can then be added to the order and distributed.
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