ZeroOne and Keysender are platforms that help vendors distribute digital products across multiple e-commerce channels and marketplaces.
ZeroOne and Keysender facilitate the distribution, inventory management, and fraud screening process - however, vendors themselves are responsible for the products they source and their efficacy. Because of this, we are unable to help troubleshoot if an item is not received or in the case of a product dispute.
If you've purchased a product and it is not functioning properly, please contact your vendor directly via the platform you purchased from (eBay, Shopify, WooCommerce, Etsy). After contacting your vendor to resolve the issue, please be patient with their response. If you're unable to resolve the issue, please work with the marketplace you purchased from or your payment provider on the next steps.