Refunding an order

At times, a guest will want to refund an order which they've already accessed. To do this, go to your order overview page for that order.

Press Refund in the upper-right hand corner

Once the Refund button is pressed you'll be prompted with a few options

These options allow you to action on the codes assigned to this order

• Mark as available: allows you to re-insert the code into the database as available, meaning it can be resold
• Send First: marks the code as 'Send First' meaning if it's available it'll be sent in the next order
• Mark as faulty adds a note to the code marking the code as faulty, this can be tracked in reports
• Blocklist allows you to mark a guest as blocked, preventing future orders from this guest from being automatically processed
• Notes allow you to add a note to a code that is actioned on, for example indicating who the code was previously assigned to

Then, press refund

You'll now see the status has changed to Refunded